Effective Date: March 2026
Welcome to HEIC Help ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and file conversion tools. This policy should be read alongside our Terms & Conditions.
By using HEIC Help, you agree to the terms outlined below.
1. Information We Collect
HEIC Help is designed to minimize data collection.
a) Files You Upload
When you use our conversion tools (such as HEIC to JPG, PNG, or PDF), you may upload files for processing.
- Files are processed automatically.
- We do not permanently store your files.
- Files are automatically deleted after processing within a short period.
b) Non-Personal Information
We may collect limited non-personal information such as:
- Browser type
- Device type
- Operating system
- IP address (for security and analytics)
- Usage data (pages visited, time spent)
This information helps us improve performance and user experience.
2. How We Use Your Information
We use collected data to:
- Provide and operate our file conversion services
- Improve website performance
- Monitor and prevent abuse or misuse
- Analyze traffic trends
We do not sell, rent, or trade your personal information.
3. File Security & Storage
Your files are:
- Processed securely
- Not shared with third parties
- Automatically deleted after conversion
However, while we use reasonable security measures, no internet transmission is 100% secure.
4. Cookies
HEIC Help may use cookies to:
- Improve website functionality
- Analyze traffic
- Store user preferences
You can disable cookies through your browser settings if you prefer.
5. Third-Party Services
We may use third-party services such as:
- Analytics providers (e.g., Google Analytics)
- Advertising networks (if applicable)
These services may collect data according to their own privacy policies.
6. Children's Privacy
HEIC Help is not intended for children under 13 years of age. We do not knowingly collect personal data from children.
7. Data Retention
- Uploaded files are deleted automatically after processing.
- Non-personal analytics data may be retained for performance monitoring.
8. Your Rights
Depending on your location, you may have rights under data protection laws such as:
- Access to your data
- Request deletion
- Request correction
- Withdraw consent
To exercise your rights, contact us at:
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please reach out through our Contact form or email:
HEIC Help
Email: hello@heichelp.com
Website: https://heichelp.com